Refund policy
RETURN & REFUND POLICY
Last updated: September 22, 2026
At Scapezo, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under the terms below, you may request a return or refund.
1. RETURN ELIGIBILITY
You may request a return within 7 days of receiving your order, provided that the product:
• Is unused and has not been installed or modified.
• Is in its original condition and packaging.
• Includes all accessories, parts, and items supplied with the product.
• Has not been damaged due to improper installation, handling, or use.
• Is not otherwise excluded from returns under this policy.
For vehicle-specific accessories, customers are responsible for checking the compatibility information provided on the product page before placing an order.
2. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your order arrives damaged, defective, different from the product ordered, or with missing parts or accessories, please contact us as soon as possible after delivery.
We may request photographs, videos, or other information to verify the issue before approving a return or replacement.
3. UNBOXING VIDEO REQUIREMENT
For faster and smoother processing of damage, missing-item, incorrect-product, return, or refund requests, customers are strongly requested to record a continuous video while unboxing the package.
The video should clearly show:
• The unopened package.
• The package being opened.
• The product and its condition.
• All items included in the package.
An unboxing video may be requested as supporting evidence when investigating a return or refund claim, particularly for claims involving damage, missing items, or incorrect products.
4. PRODUCTS THAT CANNOT BE RETURNED
Returns may not be accepted for products that:
• Have been installed, used, modified, painted, cut, or otherwise altered.
• Have been damaged after delivery.
• Are returned without their original packaging or accessories where these are necessary for resale.
• Have been damaged due to incorrect installation or improper handling.
• Are specifically identified as non-returnable on the product page.
5. VEHICLE COMPATIBILITY
For vehicle-specific products, customers should verify the vehicle make, model, generation/year, and other compatibility information provided on the product page before ordering.
A return resulting from ordering a product that is incompatible with the customer's vehicle may be subject to the applicable return conditions and return shipping charges.
6. HOW TO REQUEST A RETURN
To request a return:
1. Log in to your Scapezo customer account.
2. Open your order.
3. Select the option to request a return, where available.
4. Select the relevant product and reason for the return.
5. Provide the requested information and submit the request.
Alternatively, you may contact Scapezo through our available customer support channels with your order number and details of the issue.
Submitting a return request does not automatically mean that the return has been approved. Each request may be reviewed before approval.
7. RETURN APPROVAL
Once we receive your return request, we may review the information and supporting evidence provided.
If your return is approved, we will provide instructions regarding how and where to return the product.
Please do not send products back without receiving return instructions from Scapezo.
8. RETURN SHIPPING
Return shipping responsibility may depend on the reason for the return.
• If the product is damaged, defective, incorrect, or there is an issue attributable to Scapezo, we may arrange or reimburse return shipping as applicable.
• For other eligible returns, the customer may be responsible for return shipping costs.
The applicable return shipping arrangement will be communicated when the return is reviewed.
9. INSPECTION
Returned products may be inspected after they are received.
A refund or replacement may be declined if the returned product does not meet the eligibility requirements described in this policy, including cases where the product has been used, installed, modified, or damaged after delivery.
10. REFUNDS
Once an eligible return has been received and approved, the refund will be processed through the applicable payment method or refund process.
The time taken for the refund to appear in your account may depend on your payment provider or bank.
Shipping charges, where applicable, may not be refundable unless the return is due to an error, defect, damage, or other circumstance for which Scapezo is responsible.
11. EXCHANGES AND REPLACEMENTS
Where appropriate, Scapezo may offer a replacement instead of a refund for damaged, defective, incorrect, or missing products.
Replacement availability depends on product availability.
12. CANCELLATION
Orders may be cancelled before dispatch where possible.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process after delivery.
13. FRAUDULENT OR ABUSIVE CLAIMS
Scapezo reserves the right to investigate suspicious, fraudulent, or repeatedly abusive return and refund requests.
Where a claim does not meet the requirements of this policy, Scapezo may decline the request.
14. CONTACT US
For questions regarding returns or refunds, please contact us through the customer support details provided on the Scapezo website.
When contacting us about an order, please include your order number and the relevant details of your request.